Artificial intelligence is already deeply embedded in Puerto Rico’s business environment, with a recent V2A Consulting study showing that 86% of organizations are using AI tools in some form and nearly all plan to increase investment. Businesses across sectors—from retail and logistics to manufacturing—are leveraging AI to automate customer service, improve decision-making, and analyze data more efficiently, helping them address long-standing challenges such as labor shortages and workforce constraints. The report highlights that small and mid-sized companies are already seeing gains in productivity, speed, and customer experience, but warns that benefits depend heavily on proper use and data quality. Experts emphasize that while AI can process vast amounts of information quickly, it cannot replace human judgment or contextual understanding. Misuse or overreliance on automated outputs can lead to flawed decisions if data inputs are incomplete or poorly structured. The analysis also notes growing concerns around talent shortages, weak governance policies, and workforce disruption, particularly in administrative roles. Overall, the findings stress that companies adopting AI strategically—along with training, oversight, and ethical safeguards—are more likely to gain a lasting competitive advantage as the technology becomes central to business operations.
Read more here
https://newsismybusiness.com/analysis-ai-reshapes-puerto-rico-business-landscape-fast
