Côte d’Ivoire has introduced EMY 101, an artificial intelligence-powered chatbot designed to simplify access to government services and information as part of its digital transformation agenda. The tool is accessible through widely used platforms such as WhatsApp and Messenger, allowing citizens to interact directly with public institutions without visiting offices in person. EMY 101 provides guidance on administrative procedures including civil registration, taxation, land services, and general government updates, while also enabling users to send feedback, alerts, or reports to authorities. By offering real-time, conversational assistance, the system aims to make public administration more efficient and responsive. It also supports greater civic engagement by improving communication between citizens and government agencies. The initiative reflects a broader effort by the government of Côte d’Ivoire to modernize public services through digital tools and artificial intelligence. Overall, EMY 101 represents a step toward more accessible, user-friendly governance and highlights the growing role of AI in improving public service delivery across the region.
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